I accept payment by PayPal. You can use your PayPal account or a credit card without a PayPal account to pay this way. If you have any issues paying with one of these, please feel free to contact me directly and I will do what I can to help.
If you purchased a PDF digital pattern, you will receive a copy of the file via the email address you provided at checkout. I am not responsible for bounced emails, so be sure it is entered correctly. Non-customized orders will be emailed by midnight EST of the day after purchase (often sooner). Customized files (adding a name, age, color change, etc….) will be emailed by midnight EST of the second day after purchase due to the time needed to make the changes to the design. Your entire order will be sent together by the latest date applicable. Full custom designs may have a different send date, please read your listing for details.
Once the file has been sent, you will receive an email without an attachment from me so you know to check for the file. Sometimes the email with attachments may get lost in a Spam folder, so be sure to check there if you do not see it. If you have any issues, please message me and we will find a way to resolve the problem and make sure you get the designs you ordered.
If you purchased an item that is to be sent via regular mail, your item will be mailed using USPS, first class mail. Prints will be sent in 3-5 business days. Completed shirts will be sent in 1-2 weeks.
If you are not satisfied with one of my patterns, let me know! I will do my best to make it right. Due to the nature of digital items, I cannot accept returns on items that have already been sent and received.
For designs that are printed and mailed and completed shirts, I can only accept returns on transfers or shirts that are unused and returned in original condition within 30 days of purchase. A shirt or iron on that has been customized or personalized cannot be returned since it is not able to be resold.
The design you purchase will be delivered to you as a PDF that can be opened with a free version of Adobe Reader. These designs are my own originals. Please do not copy, distribute, or sell this pattern. Any physical products made by applying my appliques or iron on transfers to them may be sold within reason. If it gets to a point where you are using a factory to create the physical products from my patterns, contact me for a commercial license. No digital products may be sold with this item. If you have any questions about usage, please contact me directly.
If you are looking for one of my patterns in a different size, do not hesitate to let me know! I am happy to resize any pattern free of charge prior to emailing it to you. I will re-color or add a name to iron on transfers as well, but there will be a small fee for these.
I am always open to custom requests! If you don’t see something you want, send me a message and I would be happy to discuss what you are looking for. If your design is one that can easily be resold in my shop, I only charge my normal store prices to create your design idea. If you are looking for something more unique, just give me some details and I will be happy to put together pricing options for you.
I am always happy to answer any question you might have! I try to respond to all inquiries within 24 hours, but email being what it is, sometimes messages get lost. If you do not hear from me within 24 hours, please feel free to email me at rachel at scrapendipitydesigns dot com.
If you would like to keep updated on new items or any special deals, you can subscribe to my newsletter.
You will receive a free Pear PDF applique pattern when you sign-up!
Sign Up for the Newsletter